Store Policy

Feathered Sage Farms — Store Policy

A Gentle Guide to Ordering, Shipping, and Care

Order Processing

Each Feathered Sage Farms piece is crafted by hand in small batches on our micro farm.

Please allow 2–5 business days for order processing before shipment. During seasonal releases or high-volume periods, processing times may extend slightly—we promise each order is prepared with the same care and intention.

Custom and specialty orders may require additional time and will be communicated accordingly.

 Shipping Policy

We currently ship within the United States.

  • Orders are shipped via trusted carriers such as USPS.
  • Tracking information will be provided once your order has been dispatched
  • Estimated delivery times typically range from 3–7 business days

Feathered Sage Farms is not responsible for delays caused by carriers, weather, or unforeseen circumstances once the parcel has left our care.

Please ensure your shipping address is correct at checkout. We are unable to reroute packages once shipped.

 Returns & Exchanges

Due to the personal and hygienic nature of our products, we do not accept returns or exchanges on opened or used items.

However, your experience matters deeply to us.

If your order arrives damaged or incorrect, please contact us within 5 days of delivery at:

Lisafeathers75@gmail.com

Include your order number and a photo, and we will gladly make it right.

Product Disclaimer

Our soaps and body care products are crafted with thoughtfully selected ingredients and are designed to be gentle and nourishing.

However:

  • Products are for external use only
  • Individual skin sensitivities may occur
  • We recommend performing a patch test prior to full use
  • Discontinue use if irritation occurs

Feathered Sage Farms products are not intended to diagnose, treat, cure, or prevent any medical condition.

For specific skin concerns or conditions, please consult a qualified healthcare professional.

Companion Collection Disclaimer

Our equine and canine bars are formulated with care for animal use.

That said:

  • Avoid contact with eyes, nose, and sensitive areas
  • For cats or small animals, consult a veterinarian prior to use
  • If irritation occurs, discontinue use immediately

Storage & Product Care

To extend the life of your handcrafted bars:

  • Keep soap dry between uses
  • Use a draining soap dish
  • Store unused bars in a cool, dry place away from direct sunlight

Due to the handmade nature of our products, color, design, and weight may vary slightly—this is part of their charm and individuality.

Payments

We accept secure payments through Shopify, as well as approved manual methods where offered (such as Venmo or local arrangements).

Orders must be paid in full prior to shipment.

Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not yet entered processing.

Once production or packaging has begun, cancellations may no longer be possible.

A Final Note

Feathered Sage Farms was created as a return to simpler times—where care, craftsmanship, and quiet beauty matter.

Every bar you receive has been poured, cut, and prepared by hand, and we are truly grateful to be part of your daily rituals.